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I wanted to follow-up on this issue. Rather than re-open or merge older and closed threads, I'm going to start a new thread using your last comment.
As stated last week, the search issue was escalated and investigated and the network team determined that the search was working correctly, and the ticket was closed. However, after seeing that you are still having an issue, we did some testing and we were able to duplicate the issue on one of our test accounts. Specifically, content for local NHL and NFL games did not bring back any results. We tried a few different search criteria, including team name, city, and genre. On another test account, we were able to get search results without issue.
I have reached out to the Guide team and some additional information is needed. We would appreciate if you can provide the following:
- Set top box model (no MAC id's or identifying information, please).
- Guide version.
- Specific examples of failed searches. Please include what program you are searching, the search criteria or words used and the search results. Screen shots would work perfect for this, if possible.
- The channel for each program.
Thanks in advance! You can post the information on this thread so myself or one of the other moderators can follow-up. Again, please do not include any identifying information. We will reach out by private message if we need account information.
Thanks James!
We should keep this thread open until everyone's ODN Keyboard searches are working correctly. Thank you for providing the above information. Let me give you some general information first about my experiance;
1.) My box is a Cisco 9865 running the ODN Navigator Guide. Specific ODN software. is the 8.1.0_14 version
2.) It is estimated that over 75% of B-button keyboard searches are missing. for the past five weeks.
3.) All live Sports Results are gone from a B-button search. For example NFL Football does not bring up any live games. Sometimes a Search for NFL Football with bring up NFL Football Fanatic, which is an On Demand Program. No live Tennis, No live Boxing. Even Genre searches, which are supposed to bring up everything related to the search do not show content. I suspect that NFL Hockey shares the same problem. It's so bad, that Sports is not even listed as a catagory in ODN keyboard searches, neither are Sports Teams listed in keyboard searches.
4.) Fox News (48, 352, 1352) Fox Business News (82, 353, 1353) shows no B-search keyboard data No keyboard search for any subchannel listings such as ME TV (19), Laff, (990) Cozi TV(68) Antenna TV( 986), Bounce, 997) Comet, (988) Escape. (991) Bommrang, (109) GSN (4)-Match Game Too much to even list. Over 75% of ODN Keyboard guide content is missing
5.) All Sports Teams are gone from B-button search. Green Bay Packers live games do not exisit on the ODN-Keyboard search here in Wisconsin. I am sure that all other live sports have the same fate with the ODN Keyboard search
6..) All sports are now listed in the ODN keyboard searches are Series. There are no live sports catagories, all sports team catagories are missing from keyboard results..
7.) If lucky, a search will now only return one instance of a movie, and that instance will only be VOD, even if it is playing on other channels such as Showtime or Starz.
8.) A B-button search will often show Please Wait when fetching search results and than nothing. Often times, not even a please wait.
9) The only way to find shows is to go through the Time Grid find a cell with a program you want to watch and than press select to take action on a future episode. Than, if you select Episodes, all the shows come up in the system. They are in the ODN database system. However, Navigator's ODN Keyboard does not find them.
10.) More to come with specific answers to the questions above to the best of my ability. This has been like this for five weeks.
Satch