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Re: Cable Guide Not Available therefor DVR not recording

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gado28 wrote:
This day number two with no TV guide available and nothing recording. What is going on?

Greetings,

 

Do you mean the cable box?  Or a Mobile application?  If it is the box, power off the box, than unplug for one minute.  Than plug the box back in, and wait for the time to show on the display.  Check your program guide now.

 

If the guide is still not visible, or the problem comes back after a few days, you have bad signals.  At that point, contact TWC with some account information at this PM link.   Mention that you have cold rebooted that box and that guide data is missing for the past several days.  Have them set up a service call for a Signal and Drop Line Test.  Your signals may be bad.  Rarely will a swapped box solve this type of issue.  Feel free to keep us posted.

 

Satch


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