Nmichael114 wrote:
I'm in the Rochester NY area we just had a crazy storm that knocked power and cable services out for thousands. With power back on to nearly everyone many people wonder about Internet services. I'm not going to call and sit on hold to hear a foreigner o csn't understand not help at all. National grid has a outage map that has estimated repair times on their. Basically I pay as well as many others pay more for cable then electric but cable leaves us in the dark what's going on. Why can't we be given an estimated time of repair? It'd help with all your complaints and calls....We realize this storm was bad for you guys but a simple time frame isn't much to ask. With empire access and Verizon fios slowly coming into the area maybe you guys will give a f about customers soon like national grid is....
I agree,
Would also like to see better more effective communication between Spectrum and its customers for outage estimated repair times, also the same for nightly updates and maintenance.
Satch