Re: TWC needs to work on RETENTION
anon2020 wrote:POdfurreal wrote:my bill is $184.61 a month, but wait, here's what i get for that extravagant fee: 15 mpbs, basic cable w/Bravo, etc (not HBO, STARZ, etc), and phone w/o VM (who needs...
View ArticleRe: Volume is being controlled by the down cursor
euphers wrote:When I browse the TV guide and select the down button, it turns the volume down on my TV. I have an LG TV and LG soundbar. I have reset the remote control and also re-programmed the TV...
View ArticleRe: Volume is being controlled by the down cursor
euphers wrote:Thanks Satch. I will at least try that to see if it still happens once the soundbar is elminated.Additionally, Make sure that the remote is properly programmed to control the functions...
View ArticleRe: Recording playback status
NCTreasure wrote:I just received a new DVR today. I'm VERY disappointed to learn that it no longer shows the FF speed or where I am in terms of the length of the recording. Greetings, Cold reboot the...
View ArticleRe: Time warner phone services
TaraFelton wrote:Hi im wondering what primary TN tracking means under phone service, its on my online account and im not sure i have seen that before, thanksHello, I think TN is an abbreviation for...
View ArticleRe: Review business model
Greetings, To my knowledge, the extended TWC applications require a TV subscription to that equivalent level of service. It's not a total stand-alone, like say Netflix, where you buy a player or...
View ArticleRe: Service Call
JS22 wrote:I want to say how impressed I am with the service I have been given. We have had flawless Internet with TWC for years now, but yesterday we added TV And phone. My internet frequently dropped...
View ArticleRe: Poor customer service
Mbgallant wrote:Tech took 30 minutes trying to figure out how to get my screen back to normal. I tried several times to explain to him that I had already tried everything he asked me to do. He was...
View ArticleRe: Guaranteed Time Arrival Hahaha
guythompson75 wrote:I called on March 6 2016 and scheduled an appt for the 19th of March, TW said between 9-10 am, great... well TW called me back and offered a "DEAL" so I agreed, now here it is...
View ArticleRe: Guaranteed Time Arrival Hahaha
DSchroeder wrote:guythompson75 wrote:I will not be at my residence on the 22nd, that's why I made the appointment 2 weeks ahead of time, had I been told that it would change my install date and time, I...
View ArticleRe: Phone calls from my own number-SCAM
TWC-JuliaR wrote:Thank you for taking the time to come post. There are, at any given time, multiple phone and email scams making their rounds. In many cases the scammer will spoof your number or...
View ArticleRe: Just got scammed by TWC support. Yes Scammed. Not mistaken,not...
MsRaye wrote:WHere are you that there is a data cap? What service are you paying for? Agreed, Something is wrong. TWC does not use data caps. If the merger with Charter is approved, Charter said that...
View ArticleRe: Just got scammed by TWC support. Yes Scammed. Not mistaken,not...
Iamthehendrix wrote:I enjoyed TWC for the 1 year that I was a member and had no major problems. However, today... wow just where do I start? Im getting ready to move in the next 2-3 months so I called...
View ArticleRe: Just got scammed by TWC support. Yes Scammed. Not mistaken,not...
DSchroeder wrote:The original poster was Misquoted, thats different than what is going on for you. We aren't trying to strong arm you. You were on an "Essentials" internet package, which includes data...
View ArticleRe: TMC & Showtime Promo
max1june wrote:I'm not sure that Alvin, via Chat, fully understood so I am here to verify.He did let me know that our year of TMC & Showtime promo would end on 12/02/16.I just need to know if WE...
View ArticleRe: TMC & Showtime Promo
max1june wrote:Thanks guys, Julia, I'm quoting Satch below... "Since this Showtime preview was not for everyone, you would have to call and cancel Showtime if you did not want it beginning 12/2/2016 to...
View ArticleRe: Sound randomly cuts out with new cable box
InternetMom13 wrote:I bought a new, high speed HDMI cable, thinking it might help - it didn't. A couple weeks ago I had a technician come to my home. He told me this was the first time he'd had a...
View ArticleRe: Hiding channels in the guide
Afowdy1003 wrote:I already have my guide set to my subscribed channels, but I'd like to pare that down even more to remove the channels I don't want to see. Is this an option yet??Not at this time, Satch
View ArticleRe: Enhanced DVR Not Always Recording
I would recommend the following: Call TWC to set up a service appointment for a signal and drop line test and wiring check. A new box will not solve bad signal levels. Satch
View ArticleRe: Hiding channels in the guide
DSchroeder wrote:The majority of our boxes allow you to set Favorites, and then you can filter your guide to display only your Favorites.That is one of the nice features with the Guide Filter. I have...
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