Re: Guide problems
__sherrelyn62 wrote:I have 2 boxes, guides are not the same, the way they operate is not the same and one box will not let me access some of the programs that I can receive on the other box, have...
View ArticleFor New Spectrum Customers-What Will Our Bills Look Like?
Hello Spectrum, Can someone at Spectrum please provide an example of what our mailing billing statements will look like? Also, how should payments be made? Is it Pay to the Order of:...
View ArticleImportant Request For The Caller ID on TV Feature!
Hi Spectrum, Some customers from former TWC areas, who have TWC Digital Phone (Which BTW, Spectrum now calls "Voice") are having issues, where when they switch from a legacy TWC account to a Spectrum...
View ArticleRe: For New Spectrum Customers-What Will Our Bills Look Like?
TWC-FrankG wrote:Hello Satch, Your bill will look exactly like this when the changeover occurs: http://www.charter.net/support/my-account/how-read-your-statement-quick-reference-guide/ Hope this...
View ArticleRe: Using website to manage DVr
Bohica wrote:I have posted this before and the matter has only gotten worse, so I will try this again. I use the website to manage my DVR as I have for years, but its gotten to the point where I cant...
View ArticleRe: For New Spectrum Customers-What Will Our Bills Look Like?
NotATech wrote:Your account number will be the one on the top left corner with the phone number, security code, and service address.Thank you! I confirmed last night that the account number is the...
View ArticleRe: New plan (TWC --> Spectrum) requires new equipment?
Question, If your modem is NEW (Doc Sis 3.0) would Spectrum still try to push a replacement when changing from legacy TWC to a Spectrum package? What would replaceing a modem have to do with having or...
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Re: New plan (TWC --> Spectrum) requires new equipment?
MsRaye wrote:It needs to be an 8 or 16 or more ch modem, the 4x4's are obsolete and don't work on 16-32 ch' spreads.But look at the next post, Guy is switching everything and only getting a modem...And...
View ArticleRe: New plan (TWC --> Spectrum) requires new equipment?
twc_helpinghand wrote:I see, Spectrum is promising to keep the existing services like Wh DVR or EH DVR when migrated to Spectrum services from your Legacy TWC services. So there is no point you will...
View ArticleSpectrum TV Audio Not Synched With Video
Dear Spectrum, I have had difficulty with the audio and video not synchronizing with Spectrum TV content on my Windows 8.1 laptop PC. I have not tried my Windows 10 desktop yet. What happens is that...
View ArticleRe: Spectrum TV Audio Not Synched With Video
TWC-TyleenZ wrote:Are you able to test the app on any mobile device like a smartphone or tablet? Also would you please try it on the other computer with windows 10 to see if it happens there? Also have...
View ArticleRe: Menu Scrren Appears At Power On of STB
oldtimer wrote:In the past week or so, everytime I power up my TWC (Samsung) set top box... the "Menu screen" also appears. I then have to hit the "Menu" button on the remote to make the Menu go...
View ArticleRe: Spectrum TV Audio Not Synched With Video
Satch wrote:TWC-TyleenZ wrote:Are you able to test the app on any mobile device like a smartphone or tablet? Also would you please try it on the other computer with windows 10 to see if it happens...
View ArticleRe: On Demand movies, available to some and not others?
kapasitor wrote:???? On Demand... pick movies or Tv shows... pick catagory....select movie.... rent.. as it has always been.. on every fios..cable.. satelite.. provider I have ever had. Pay for...
View ArticleRe: I been having problems with my box
Help1 wrote:I had a arris dxc3200-m HD NON DVR . My guide is navigator, I been getting on the guide is disabled after we went to SPECTRUM after I went to local office. They gave me a box with the I-...
View ArticleRe: On Demand movies, available to some and not others?
kapasitor wrote:Update:After 2 hours on Live Chat and on the phone, doing reboots and finally a signal sending frenzy to all boxes, the DVR can rent movies. Only the DVR. I cannot access rented movies...
View ArticleRe: DVR deletes show if you same day timeshift
Some questions for both customers above regarding this issue: 1.) In what city and state are you located?2.) What is the make and model of your cable box?3.) What guide do you have? There are two...
View ArticleRe: Old time warner customer new Spectrum customer
Great points in this thread, One of the reasons why the media always bashes the cable company is because existing customers are not treated as fairly as new ones with regards to lower pricing that new...
View ArticleSix Tuner DVR Question and Potential Paclage Changing
Guys, I have a 6-tuner DVR. I do not have Whole House DVR service. Here in Wisconsin, we now have alternative Spectrum Packages and pricing should we choose to change over. Questions: 1.) If I...
View ArticleRe: Is it wrong to expect spectrum to compensate me for my time?
TaynJ wrote:I switched to spectrum from twc last week and was told to switch out my modem. I live about 15 miles from the Dayton Mall store so I took a hour out of my day to run that errand. I wanted...
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