---

 wrote:

Thanks for the reply.  I think you are right about the native resolution broadcast update as even with the new replacement box that I picked up today...I still cannot select the resolution. (the boxes are all unchecked and not allowing to be checked.)

However, with the new box replacement, although I had the same resolution issue where I could not select the preferred resolution,  the channels on the replacement box are at least broadcasting in 1080 now and not 720p. (the box I returned was only broadcasting in 720p and could not be changed even though the 720p box and all other boxes were not checked.) 

The replacement box is I picked up today is broadcasting channels in 1080p, which is great but odd since I thought the highest resolution on channels through Spectrum was 1080i.

I tried to get a 4 or 6 tuner box that was not one of these newer world boxes and the store said that they are only allowed to give out these Spectrum boxes now with no clock. 

 

 

 

---

Sup?

What model box did they give you in the exchange?

Satch

---

 wrote:

I have one of the Spectrum 210 boxes and am new to the Spectrum TV. (1 day)

Every now and then a channel in which I am paying for has a display that reads something like: you are not subscribed to this channel click upgrade to get the channel.

If I click up or down a channel and go back to that channel it works...but this is annoying.

It does not seem like it is certain channels, it is random.

Could this be a coaxial cable issue? The guide and menu work...although I can have similar problems which are random when clicking a show from the guide....it will read that I don't get the channel and to click upgrade.  I follow my same procedure (up or down to the channel next to it) and it works.  Sometimes I don't have any issues.

I ordered a good quality coaxial cable to replace the one going to the box now that I hope will solve the issue.  Has anyone had this issue? How did you fix it?

---

Hello,

I would try the new cable first for about a week to ten days. If you don't have any more issues than, that fixed this.

If that doesn't work you may have a signal or line issue. Box swaps never solve bad signal or line issues. You will need a service call to check your drop line and wiring. Don't reboot any boxes, modems, or, routers for six hours prior to your service call.  Rebooting of equipment will reset the signal error codes that the tech needs to see.

The World Boxes, (No clock boxes) are more sensitive to poor signals than the older, (and in some cases better) clock boxes.  If you have not have a signal or drop line test. set that up if the new cable doesn't work.

Satch

---

 wrote:

 

 

If you are in Southern California you may be part of the area where we are working on this.

 

If you continue to have problems please contact us directly via our Social Media Customer Service Team.

 

Twitter: @Ask_Spectrum

Facebook: https://www.facebook.com/Spectrum

 

Julia 

---

Thanks Julia,

What is your zip code?  If this is a trouble ticket area being worked on, you won't have to do anything but wait for a fix!

Satch

---

 wrote:

Is there a filter available on Spectrum webmail?  I keep getting spam from different companies that have the same subject line, but are from several companies.  So far I've asked to be removed from 8 emails lists, but keep getting emails to my first initial and full last time, all lower case, which is in every email subject line.

---

Hello,

We would recommend contacting one of our forum administrators through PM with your account information and screenshot samples of the spam email for them to investigate. Please contact   or   for assistance in this matter.

You can also consider switching to a free and much more secure/ up-to-date, Web Mail client than Spectrum Mail.  Yahoo Mail, Gmail, and Outlook.com are free, always up-to-date, and are accessible from anywhere in the world with a web-browser and Internet connection.  Additionally, to stop web-mail banner ads consider adding program/browser extension  developer Jason Savard's outstanding email ad-blocker  offered here:

https://jasonsavard.com/?ref=WABPopup

It is available for Firefox, Microsoft Edge, and Google Chrome.

Satch

---

 wrote:
I changed the batteries. All connections are tight. I called support and they were able to access the box and change channels on the guide remotely, but it was slow.

---

Hey,

Sounds like you need to contact Spectrum for a signal and drop line test. Specify this in the work order.  Try not to reboot any equipment (boxes, modems, routers) for six hours to avoid a reset of the signal error codes to get the best reading.  Some questions:

1.) Box make and model?

2.) When did this start?

3.) What guide software? New Spectrum Guide or ODN?

4.) City, State, Zip?

Satch

---

 wrote:
Picked up new remotes. I now have the old remote with on/off and a row of four blue buttons. I was also given a replacement newer remote (the one with TV, input, and all at the top).

I took the old remote out of the packaging and tried to use it. No change at all. Box still slow to respond and still trying to always tune channel 0. Was there some update that went out that is causing this? I really don't want to change the box out., but this really needs to be resolved.

---

Hello,

Since this is a relatively new (approximately 24 hours) issue, have you tried a cold reboot of the box? Power off the box and everything for about five minutes,  Unplug the box for five minutes. Plug the box back in and wait for about five minutes AFTER the clock has come on and a show is on the screen.  Now, try to browse the guide and note the responsiveness of the remote to the box.

If this is not solved by a cold reboot, you will need to set up a signal or drop line test. Do the six hour non-rebooting of any boxes, modems, or routers, before your service call. A swapped box will never solve bad signal issues!  If your tech determines that your signals are wiring are good, you might need a new box. What is the make and model of the box?  How long have you had the box?  Also, where are you located? ( State, City, and Zip?) Tomoorow, during business hours, a moderator if you have your State, City, and Zip provided, can check to see if there is a troubleshooting ticket for slow boxes in your area.

Keep us posted!

Satch

Hello,

Found this here:

---

 wrote:

Replacing the box is always the path of least resistance for a rep to take and is (usually) not the correct course of action to fix the underlying cause. You need an actual tech out to your home to inspect the physical infrastructure. 

---

Yes,

Tech Dispatch is needed. Avoid any reboots of boxes, modems, or routers for six hours.  Specify a signal and drop line test in the work order.  Tech should also check main junction box in street.  Bad weather, animal chews, wiring inside/outside the home can all cause system/signal slowdowns.

When the tech is there, tune to and have him test an On Demand Channel.  These are also the most sensitive to signal problems.

Satch

---

 wrote:
Latest developments:

The guide is now working as it should with no delay. No idea what changed, but I did get an automated call about a "recently resolved service issue."
On Demand content works without any issues. Tech hasn't come yet, but not sure if there's still a need for a tech appointment.

---

My recommendation,

Keep the appointment.  But tell the tech that you "don't want the box swapped."  The Arris 3600 is a great box with 6 tuners. The World Boxes that they are now replacing them with are only 4-tuners, and a lot of customers prefer the older and more reliable ODN cable guide over Spectrum Guide, which you will get if you swap the box, so don't.

Ask the tech to check your drop line and signals just to make sure that your residence is OK, to verify that everything is resolved at your place. (So that you don't have to go through this again in a couple of weeks.)

Satch

---

 wrote:

---

 wrote:

I hate the alarm warning, weather, flood warnings, etc. on premium channels, i.e. CNN, etc.  I cannot watch those channels because the warnings scare my dog.  It is very annoying, why can't you have a way to cut them off if individuals don't want them on.  I am sure those channels lose customers during the times of those annoying warnings!

---

The tones are designed to get your attention.

The EBS is a FCC requirement imposed on broadcasters and TV propviders:

 

https://en.wikipedia.org/wiki/Emergency_Alert_System

 

Pettion the FCC for its removal.  It's out of Spectrum's hands.

---

Here is the FCC's website to file complaints about this:

https://consumercomplaints.fcc.gov/hc/en-us

Correct, Spectrum has no control over the ERS (Emergency Response System) Alerts. We have all heard them and seen them!

Satch

---

 wrote:

Spectrum has several different models of DVR including the '210 world box', and more than one programming guide directory service provider that the DVRs use for scheduling.  Each has its own peculiarities and you haven't yet mentioned to us which of each you have at your location.   Please supply more details:  Make and model number of your DVR box; type of channel guide service, and your zip code which will tell us which part of the company provides your cable service.

---

I agree with all of the above,  This sounds like the new Spectrum Guide, but we do need the following to assist:

1.) Box make and model?

2.) Spectrum Guide or ODN ?  For type of guide, see here: https://www.spectrum.net/support/tv/which-guide-do-i-have-t?redirected=true

3.) Screenshots of the deleted series or individual show that you are deleting and another screenshot showing the show back in the system.

4.) Does this happen on some shows or series?  Which ones? Or does this happen on all shows and series?

4.).) Your location?  City, State, and Zip.  Location is needed to determine if this issue has open tickets for your subscription area.

Note-There is a Spectrum Guide bug where if a show series is not listed in the guide, the series will  not be removed from the DVR Library on Spectrum Guide.

Satch

Guys,

Just got a report that Caller ID on TV (Offered for all Spectrum Subs with CATV/Spectrum Voice (Landline) services) is being rolled out to  the New Spectrum Guide boxes in former TWC markets,

Satch

---

 wrote:

Hi Satch!

You may recall that 3 weeks ago, I answered your questions above with the following:

Technicolor 210 box
Spectrum Guide
La Quinta Ca 92253
Happens ONLY on PBSSoCal shows (my channel 8), whether or not recorded individually or as a series.
Does NOT occur with programs recorded from any other channel

Photos were also posted but you stated that you could only see large triangles. Would you like me to do new screenshots and post again?

Also, all shows ARE listed in the Spectrum Guide.

I can also mention the following as an aside:

Before getting the Technicolor 210 box with the Spectrum Guide, I had a different box (make/model unknown) but with the ODN Guide (this is based on looking at the pictures of the remotes). NEVER had this problem.

ALSO, with the current box, I initially received "over heated" warnings even though the placement of the box (yes, it is inside a cabinet) was EXACTLY the same as the prior box (for which I never received such a warning). I did adjust the shelving giving the box a good 6+ inches above free and clear. That stopped the warning UNTIL last night when it started again!

Personally, I think the Technicolor box is crap but that's purely based on my extremely negative experience with it (it might be better technically but it and the guide are not user-friendly IMHO).

 

Thanks again for your continued help!

---

Thank you!

Several topics to address:

1.) I had forgotten that you were the same poster who mentioned this a while back. I think one of our mods mentioned at that time that the Technicolor 210 box with Spectrum Guide, and the problems with your  shows coming back on the DVR after getting deleted only on your PBS channel 8  in La Quinta Ca 92253 was likely a software/firmware problem with either that particular box or an issue with the Spectrum Guide itself in that specific location.

Best recommendation would be to see if a mod could open up a ticket for shows returning  to the DVR after deletion on the Spectrum Guide 210-World Box on PBS channel 8 in the La Quinta CA. 92253 area. 

You should send a direct message to   or   with your account information  and refer them to this thread so that they can forward what appears to be software/firmware problem with the Spectrum Guide on your 210 World Box to the development team. Sounds like a listing bug. Especially since it is only on one channel.

2.) Learned from the mod team that other posters will see all photos as triangles until they are approved by Spectrum staff. This is so personal information, which could be in the screenshots,can be protected.

3.) Overheating box issues? You mentioned the box inside of a cabinet.  If this is the case, make sure the cabinet does not have a door on it. If it does, leave the door open.  I have learned the World Boxes do not have cooling fans in them like the older boxes have.  It is good that they have messages about overheating.  I would say, get a little portable fan, put it in the cabinet. Don't cover any vent holes.  Go to Amazon and search for "Small Portable Fans."

Satch

---

 wrote:

Thanks to Satch's feedback at https://forums.timewarnercable.com/t5/TV-Equipment/DVR-Series-recording-sometimes-doesn-t-record-when-show-name/m-p/167258/highlight/true#M14721 I learned that some DVRs can't properly record TV series. I switched to the Spectrum 200 box which does handle series recording correctly, only to learn that it does not support Caller ID on TV.

 

So back to the store and was assured the 8742 HDC could do both of these, Nope. It has the series recording defect. Was then told the DCX3510-M would solve my problems. Wrong again. It has the series recording defect and doesn't support Caller ID on TV.

 

Is there a DVR box that provides both?

---

Hi Steve,

Caller ID is being rolled out gradually to the World "No Clock" Boxes. It may not have hit your area or box yet.  In all cases, users may have to wait up to 24 hours for Caller ID on TV to show on your box.  It will not be instantaneous. Caller ID on TV requires a Spectrum CATV/ Spectrum Voice Landline subscription.)  Caller ID will work with all clock boxes as long as you have CATV and Spectrum landline phone.

What do you mean be "Series defect?"

Satch

---

 wrote:

That's good news! Do you have an ETA or know if this would include the Spectrum 200 box?

---

Yes,

When your area releases the update, all World Boxes will get Caller ID on TV as long as the customer subscribes to both Spectrum CATV and Spectrum Landline phone services. Caller ID on TV will take up to 24 hours to show on a new or swapped box if it is out in your area.

I don't have a timeline for when Caller ID on TV will hit world boxes in legacy TWC markets concerning states or cities.  Hopefully it will be within the next several months.  Could even be weeks.  I don't know how involved the software update process is to get that feature out to all World Box areas.

---

 wrote:

Thank you. I hope Caller ID gets here quickly - it seems odd Spectrum would release boxes with the function in the on screen menu but not working. I'm helping my Mom with these problems and after going through multiple boxes last weekend she asked about the cost of switching providers. I don't blame her.

 

The series recording defect is the known issue with the Gracenote database you so nicely explained at https://forums.timewarnercable.com/t5/TV-Equipment/DVR-Series-recording-sometimes-doesn-t-record-when-show-name/m-p/167258/highlight/true#M14721 .

 

Do you know of a box that doesn't have the series defect and supports Caller ID?

---

Hi Steve,

Unfortunately, if Caller ID on TV is a big deal to you, and it is to me as well and you want to be sure you have it, you will have to get a box with a clock, or wait for your division to bring it out on World Box.

One element where Spectrum has not been so good is notifying people of updates. This would still be hard to do even if they were proficient at this as each market has different boxes, guides, software, management views, marketing elements and so forth.  If Spectrum were to announce an update and subs didn't get it the problem is that people would be upset, so they don't announce anything  unless it's something like planned maintenance, where an outage is expected. Even that varies from market to market,  But when new features are coming out?  I talked to a phone CSR some years ago, and he said , they only get notices that updates are planned about a week before, but they don't say what exactly is in those updates.  I wish that I had a more positive answer for you.

The other issue with these companies, not just Spectrum, but all of them, is that they view Caller ID on TV as a bonus and not an internal part of system operations.  If your Spectrum Services are not out, TV not pixilating, and picture and sound is fine, and Internet is fine, and your phone works, that is what they care about. They consider Caller ID on TV, and little listing bugs, not a big thing. But if servies on the whole are out, that is a huge thing, and in that regard, Spectrum overall has been very good to excellent,

You certainly have the right to try a different provider, but after your promotion is over with them, you might experience the same issues as you are now. And I am sure that the small bugs in the listings and Caller ID on TV are not considered high on the totem pole for fixing and rollout for the competition either. if your services are up and running, Caller ID on TV is a bonus and the listing bugs are generally not a big deal to most general populations.  I mean, even if you look at the ODN guide search, there are Gracenote movie year data that has been off by a year for some movies for YEARS.  I reported this a few years ago, but stopped, because I would rather have an inaccurate movie year than have Gracenote take down the search for several days to  fix some little listings bug that 99% of subs could care less about.

If you have your Cisco 8742 box, like I said, you will have Caller ID on TV within 24 hours of its install. The listing bug is a Gracenote data issue, and that issue is Gracenote's database errors not Spectrum . All Spectrum MIGHT do , if they get enough complaints about listing bugs is say to Gracenote, "Some customers are upset about (this element) of your listing data."  But right now, it seams that there aren't enough people who care. Spectrum needs at least three people within the same division to complain about something missing or not working to escalate an issue to high priority.

With their major investments in Internet and Mobile Phone, and most people with landline services grandfathered in, you can see where the interests of most people lie with the technology. It's Internet and Mobile Phone, more so than TV and landline phones.  Any competitor is going to be the same way. To my knowledge all DVR's provided by Spectrum use Gracenote listing data.

Hope this helps!

Satch

---

 wrote:

Hey everone,

                 Does anyone know when Spectrum will be letting you to switch from Navigator software to Spectrum Guide that comes on all cable boxes? Just wondering.

 

                                                                                                                                            Thanks.

 

                                                                                                                                                              Bill

---

Hi Bill,

This is a division by division thing and it will be very slow because of the changeover to the new Operating System. Most customers prefer the ODN-Navigator software, so if you have DVR service and one of the six-tuner boxes. You should definitely hold on to that for as long as you can. Spectrum Guide is getting much better, but there is still some work that needs to be done before any change-over happening on existing ODN platforms.

i really don't like to give out specific months or timeframes. What I will say is based on past experience with guide and box/updates.  But this could change at any time:

  My experience in cable TV for the last several decades has been that the Carolina's, California, and New York areas seem to get guide changes first, than Southern states, than the Midwest,  I live in Wisconsin, and we always seem to get guide updates about two to four weeks after Ohio gets theirs. Each local division management makes the call based on node-readiness, the software running in a division's head-end, and feedback from previous divisions concerning bugs. Plus, you have all the different makes and models of boxes to convert.  Spectrum employees get the first tests.

There are some  things that Spectrum has to fix before any change over of existing ODN software to the new Spectrum Guide:

1.) A bug that does not delete shows or series in the database if the guide cannot find another instance of a show or series.

2.) The rollout of Caller ID on TV for landline phone subs to Spectrum World Boxes (no clocks), which has begun.

3.) A report in some areas of shows in Spectrum Guide coming back only on certain channels after being deleted in some areas. This could be a Gracenote listing data problem.

It is most likely that Spectrum will send out mailers or Voicemail calls when your area is ready to be changed over. I know that in legacy Charter Markets some existing boxes have been converted, but to my knowledge for existing legacy TWC/ Brighthouse Networks markets, not yet,

Once that first area hits. (Gets changed over) and if there are no major bugs or issues the conversion time, again based on past experience with  guide update models is about  six months before everyone gets converted.

Satch

---

 wrote:

 , 

 

How long have you had the DVR?  Approximate time is ok.  

---

Yes,

This is a good question.  I know that the boxes have 1TB of storage, and space for approximately 100 hours of HD programs, but I have not heard of a 100 show limit.

In addition to how long you have had the box, when was the last time you had your signals and drop line checked?  Box swaps never solve bad signal levels. We recommend avoiding the reset of any boxes, modems, or routers for six hours prior to your service call to avoid a reset back to zero of signal error codes that the tech needs to see on the equipment. Consider setting up a signal and drop line test, following the above recommendation if the issue comes back before a swap of the box.

If your signals are checked by the tech and they are in the good strong range, would suspect an issue with the box.  Even a full box would not display the conditions that you describe in your original posting.  Typically, the ODN guide software on this box the default is to "Delete Space as Needed."  Your box is just a little over half-full at 56^ capacity.  Early indications in my view would view this as either a signal issue firstly, and a box issue secondly.  But until your signals are checked out, we can't begin to isolate the problem.  I would put a watch on the box for the next several weeks.  If the issue comes back, you will need a tech dispatched to your home to check signal levels and your line drop.

DVR's can act up, remember they are NOT designed to be permanent storage devices.  They are designed to hold your shows and series on a temporary basis.  Maintenance and software updates to the boxes can delete shows and series.  For this reason, I will typically make every effort to watch and delete my DVR'ed content within a 1-3 month time span.  Keep us posted!

Satch

---

 wrote:

I added a few channels to my Favorites in Spectrum app. When I went to look at my Favorites, there was at least one duplicate of each that were added automatically. If I try to remove any duplicate channel by unselecting the blue heart symbol, the original channel disappears as well.

 

Anyone else experiencing this? Thank you.

---

Is this Apple TV, Android, or Roku? Version number if known please?

Satch

---

 wrote:

---

 wrote:

---

Is this Apple TV, Android, or Roku? Version number if known please?

 

Satch

---

Hi, this was on iPhone XR/iOS (app version 8.12), but then again, it was also reflected on my Roku's latest Spectrum app. Thanks.

---

Moving this to our Spectrum Apple IOS Forum, so as customers don't confuse it with a converter box problem.  Note that this can only be moved to one forum, but TWO systems are affected XR/IOS (Version 8.12) and the Roku.  Thanks for sharing.

Satch